ORDERS & PAYMENTS
Whom can I talk to regarding my order?
For any order related queries, call or Whatsapp us on: +91 9319080697 from Monday to Friday, 10 am to 6 pm. You can also mail us at email@example.com & we’ll get back to you within 24hrs.
I’m facing some trouble while making payments online; what should I do?
We are using one of the most trusted and user-friendly payment gateway on our website. However, if you are experiencing any problem, kindly call us at +91 9319080697 for any payment related issues.
What are the available payment options?
You can pay via your Visa, Mastercard and American Express credit cards, debit cards or choose to pay cash on delivery. You can also pay in 4 easy installments.
How can I cancel my order?
Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on firstname.lastname@example.org .
Where else can I buy Be Soulfull products online?
Be Soulfull products are also available on Amazon.in & Flipkart.com.
SHIPPING & DELIVERY
How long will it take to deliver my order?
We generally ship the products on the same day or the next working day from the time of receiving your order. Usually, it takes around 1-4 working days to get the product delivered.
Do you offer free Shipping?
Yes, we offer 100% free shipping across India. No minimum cart value required.
Do you deliver products out of India?
Currently we are not shipping Internationally. Sign up on our website for updates on International Shipping.
Are Be Soulfull products 100% natural?
We’re a clean brand, meaning, we use non-toxic ingredients, both natural and lab-created. Although we try to maximize the use of natural and nature-derived ingredients in our products, to be honest, we are not 100% natural. While there is no fixed definition of “clean" or “all-natural” beauty, for us our clean product philosophy is about focusing on the good ingredients that are safe and effective, whether natural or synthetic, while cutting the toxic or questionable ingredients that can cause more harm than good. Not all natural ingredients are always good for your skin and neither are all synthetic ingredients bad. However, we guarantee that our products are 100% safe as we stay away from any doubtful ingredients. Being open & transparent about our ingredients, read a full list of our natural, nature-derived and safe chemical ingredients here as well as the ingredients we avoid here.
Are Be Soulfull products cruelty-free?
Yes, Be Soulfull is strictly against animal testing and neither do we use any animal derived ingredients.
Are Be Soulfull products Vegan?
All our products are 100% vegan.
Are Be Soulfull products paraben and sulfate-free?
Yes! All our products are free from parabens, sulfates, and other harmful ingredients. You can find a complete list of toxic ingredients we avoid here.
Do you have products for men?
We are a gender neutral brand, hence, all our products can be used by both men and women.
Is your packaging recyclable?
Yes! Our packaging is recyclable, and we suggest you reuse and recycle them.
How can I recycle my empty bottles?
You can send your empty bottles/jars/containers/tubes to us and earn rewards! Yes, you read it right! You can find the instructions on how to recycle and earn rewards on our recycle page. You can send us the empty ones for recycling for free and earn shopping credits worth ₹50 against each empty bottle.